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How can I make Payments?

We will be back online in a matter of weeks. Currently you can order via emailing peachy@peachpearkids.com.au and we shall send you an invocie for EFT payments.

From October you can make payments online with VISA, Mastercard, Bank Card through our secure site. Just select the products you want by clicking on the 'Buy Item' button to take you to the purchase page for that product.

VisaMastercardBank Card

If you don't have a credit card you can email your order to peachy@peachpearkids.com.au and we shall email you an invoice to make payment then we will ship your order.

How can I buy multiple items?

When you select the 'add to my basket' button, it takes you to the shopping cart. You can adjust the quantity there. If you wish to buy another item, you select the 'Continue Shopping' button to take you back to the shopping pages. When you select another item it will take you back to the shopping cart or you can select the 'Return to Cart' button.

Add to Basket button

How can I change my order?

You can view what you have placed in your basket by Clicking the Checkout..view my basket button. There you can delete items, amend quantities and either continue shopping or checkout.

View Basket

What are your shippings costs?

Peach & Pear Kids subsidise the cost of freight to make our service more appealing. Even with freight costs factored in we are generally cheaper than the normal recommended retail price, sometimes as much as 30% less. Shipping cost varies per item, but ranges between $2 and $12 Australia-wide. If you buy multiple items of the same product you are only charged one shipping fee.

Do you ship outside of Australia?

Yes we can. Our freight pricing reflects delivery Australia-wide, so you would need to purchase international frieght as an extra from our website. This is between $10 and $50 depending on location, size of product and how quickly you want the item. We can estimate the shipping cost either before of after the purchase. Simply email us what product you want and where you want it shipped ot and we will repond with a price.

How do you send the goods?

Peach & Pear Kids utilises the professional services of Fastways Couriers. They are our prefered method of shipment to customers who provide a physical address as items must be signed for to receive. In the event that a PO Box address is provided we utilise Australia Post and Express Post to ship the item. All goods are packed appropriately to avoid damage in transit.

How long do the goods take to arrive?

Peach & Pear Kids aims to dispatch your item within 24 - 48 hours of receiving your payment. You will receive an email notification of the dispatch date so you can track your parcels progress. From then it can take between 1 and 7 working days to reach the destination depending on your locality.

Indicative delivery time frames are as follows:
VIC - 1 to 3 days
NSW, TAS & SA - 2 to 4 days
QLD - 3 to 5 days
WA & NT - 4 to 7 days

What is your Privacy Policy?

We take your privacy seriously. We do not disclosure your information that you provided on our website to anyone.

You may view our full privacy policy here.

What if the goods are not to my liking or damaged when I receive them?

You can return the products if you notify us within within 7 days of receipt and we shall refund you. You can email us at peach@peachpearkids.com.au and we shall respond to you within 24 hours.

Where do I send return items?

If you are returning an item, you can send to:
Peach & Pear Kids
166 Kunyung Road
Mt Eliza, VIC, 3930

What does the Add to Basket button do?

The 'Add to Basket' button adds the product to your shopping cart. You do not purchase the item until you checkout and enter your credit card details so you can still change your mind or continue browsing the website prior to payment.

Shopping Cart

If I do not have a credit card, how can I order?

You can email us at peachy@peachpearkids.com.au with what product you would like and your shipping address and we can email you an invoice for EFT payment.

If I have a product question, can I speak to someone or clarify?

Yes - you can call Shelley on 0414 633 265 or simply drop us an email and we'll aswer your questions as soon as possible if not on the spot.

 

 

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